Information & FAQ's

Information & FAQs

Ordering

Placing an order is simple! Browse our collection online, add your favorites to your cart, and check out using credit card, PayPal, or Apple Pay. Most products are made in small batches, so availability may vary.

Shipping

  • We ship across Canada.

  • Orders are typically processed within 1–3 business days.

  • Shipping costs are calculated at checkout.

  • Tracking information will be sent once your order is on its way.

Local Pickup

Prefer to skip shipping? You can pick up your order at our local markets in the Chatham-Kent and Windsor-Essex County area. Simply select “Local Pickup” at checkout and we’ll coordinate the next available market date. Upcoming market dates and locations are listed on our website and Instagram.

Product Information

All Crafted Co. products are handmade in small batches using natural, toxin-free ingredients — no harsh chemicals, just thoughtful formulations you can feel good about.

We offer candles, essential oil rollers, lotion bars, shampoo bars, deodorant, shower steamers, and more.

Care & Usage

  • Store products in a cool, dry place.

  • Follow individual product instructions for best results (e.g., shower steamers, lotion bars, essential oil rollers).

  • Avoid direct sunlight to keep candles and oils at their best.

Returns & Exchanges

All sales are final. We do not offer returns or exchanges. Please reach out if you have questions about a product before purchasing — we’re happy to help!

Contact Us

Have questions or need assistance? We’d love to hear from you!

  • Email: craftedco24@gmail.com

  • Instagram: @crafted.co24

  • Response time: 1–2 business days